Question 1

Restore purchases

Accepted Answer

Open Settings inside the app and choose the restore option. You must be signed in to the same App Store or Google Play account you originally bought with. Restoration depends on the store, so if nothing appears, check which account your device is signed in to, then try again.

Question 2

I paid but Premium isn't showing

Accepted Answer

First try restore, above. If it still doesn't appear, check that the store account on this device is the one that made the purchase. If you're still stuck, email me with the store you bought from and the approximate date, and I'll help.

Question 3

Refunds

Accepted Answer

Refunds for app-store purchases are decided by Apple or Google under their own policies, not by JPott Studios. Request a refund through the store you bought from. Deleting the app does not request a refund.

Question 4

Is there a subscription to cancel?

Accepted Answer

Yes, if you chose monthly or yearly. Cancel it in your App Store or Google Play subscriptions. The lifetime unlock never renews, so there is nothing to cancel.

Question 5

Reminders aren't arriving

Accepted Answer

Reminders need notification permission. Check your device settings for Planted Habits and confirm notifications are allowed. Also check that Focus, Do Not Disturb, or battery-saver settings aren't holding them back. Reminders are optional, the app works without them.

Question 6

The widget isn't updating

Accepted Answer

Remove the widget and add it again. Widgets are refreshed by the operating system, so the timing isn't entirely under the app's control. If it stays blank, open the app once and check back.

Question 7

I missed a day. Did I lose my garden?

Accepted Answer

No. A missed day is recorded in your history, and your plants stay where they are. You can also mark a skip as planned so it reads honestly rather than as a failure.

Question 8

Can I change a habit's schedule later?

Accepted Answer

Yes. Habits can be daily, weekdays, on a custom set of days, a weekly or monthly goal, or every few days, and you can edit that at any time.

Question 9

Back up or move to a new phone

Accepted Answer

Export a backup file from Settings, then import it on the new device. Note that Planted Habits backups are ordinary JSON files and are not encrypted by the app store them somewhere you trust.

Question 10

Protect your privacy

Accepted Answer

Your habits stay on your device. If you export a backup, you choose where it goes, and from that point the destination's own privacy practices apply. Read the privacy policy for the full picture.

Question 11

Sync isn't working

Accepted Answer

Sync is optional and off unless you turned it on. Check your connection and that you're signed in to the same sync account on both devices. Your habit records are encrypted on your device before upload, so a record created on another device can only be read where your key is available.

Question 12

Delete my data

Accepted Answer

See the data and account deletion guide for step-by-step instructions.

About Planted Habits

Who is Planted Habits for?

What does it do?

What does it not do?

One calm email a month

What does it cost?

Where do I get it?

Who makes it?

One calm email a month